| Call Us Today: (800) 457-7030 | |
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| Call Us Today: (800) 457-7030 | |
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Frequently Asked Questions |
We are more than just name badges. Expect personal, knowledgeable expert service with every order. |
I was unable to order online or I want to purchase an item that isn't available to be ordered online yet.
Do you have an order form online that I could download and fax or e-mail back to you?
Yes. Click on the Order Form link below. That will open up a PDF Order Form you can fill out and submit online or print and fax back to us.
Fill in the fields by clicking on the 'select text' tool in your acrobat reader and typing in the fields.
NOTE: We will no longer accept hand written order forms.
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Acceptable Media:
 CD-ROM (CD-R or CD-RW) |
Email attachment (Limited to maximum size of 6MB) |
| DVD-ROM (DVD-R, only) |
FTP (Mandatory .zip compression) |
Optimal File Types and Resolution
VECTOR: This is the preferred file type. Vector-based artwork is resolution independent and can be enlarged or reduced without loss of quality. See the table below for authoring software capable of creating this type of file.
BITMAP: This type of file is resolution dependent, and will reproduce poorly if the appropriate file resolution is not supplied (300dpi or greater). If you supply bitmap art, it is best to save your artwork in a 1 to 1 (full size) output ratio at 600 dpi. Lower than 300 dpi resolutions will result in reduced image quality.
AVOIDING ADDITIONAL COSTS: Files obtained from the internet (.jpg or .gif) or artwork created in MS Office applications (Word, Excel, PowerPoint, etc.) are often not suitable for high quality output, and often require additional hourly charges. To avoid additional costs associated with these types of files, please supply the files in accordance with the defined herein. Additional artwork charges will be billed hourly at $50 an hour.
Note: If your artwork does not meet our production specifications, we will attempt to "clean up" your artwork to produce the highest quality product we can. If your artwork requires "clean up," your set up fee is NON-REFUNDABLE.
Acceptable Software
| Program | Version | File Extension | Description | Special Considerations |
|---|---|---|---|---|
| Adobe Acrobat | 7.0+ | Portable Document | Convert to .pdf using appropriate high-quality output settings | |
| Adobe Illustrator | CS3 or earlier | .ai, .eps | Vector Drawing | Avoid embedding bitmap images |
| Adobe Photoshop | CS3 or earlier | .tif, .psd, .eps, .jpg (300dpi) | Bitmap Editing | File should be in RGB color space |
PAGE/ARTWORK DIMENSIONS: Documents should be created at 100% the actual finished size. If your software application has restrictions on page sizes, create your document in a reduced scale (10% reduction increments). Please indicate the scale used on all files which are scaled. Bleeds are not necessary. Failure to supply documents at exact, final sizes will result in additional charges.
COLOR SPECIFICATIONS AND PROOFS: Supplied bitmap files should be in the RGB color space. All colors in Vector and Page Layout applications should be specified using the Pantone Matching System (PMS®). Recognition Express will not be responsible for color variations or matching colors on final output if these requirements are not met. Always send 100% accurate proofs (color laser prints) with your disk.
TYPE FACES/FONTS: Convert all fonts to outlines before saving your file for transfer. If you do not convert your fonts to outlines, font substitution will occur, resulting in unexpected output. Remember that once fonts are converted to outlines they are no longer editable.
If you don't have artwork don’t worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need for an additional artwork charge of $50 an hour. If you do not have a logo that is capable of transfer and we have to recreate it there will also be an artwork charge of $50 an hour. In most cases we can work with what our customers give us without issue.
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy! Once your product is approved it is added to our catalog and you will get a direct link to order your product in the future.
Simply reply and attach it to your order confirmation e-mail and we’ll take it from there. You can also send it to setups@recognitionexpress.com or e-mail directly to your Customer Care Representative.
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn't possible. One of our Customer Care Representatives can quickly help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let a representative know.
Yes. CLICK on the appropriate logo below to begin your download.
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Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed!
Recognition Express will provide one (1) proof per name badge style/size or product that contains artwork (i.e. your company logo). (For example: If you order one name badge style/size for 3 people, you will only receive one (1) proof in order to approve the layout for that style/size.) The approved layout will be used for all names that correspond to that particular product style/size.
Additional proofs are available at an additional charge. If you have questions or require more information,
please contact us at setups@recognitionexpress.com
How does your 90 day 100% Guarantee on manufactured items work? What if I'm unhappy with my order?
Within 90 days if you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact your Customer Care Representative and we’ll rerun your order at no cost. We’ll even pay the shipping to get the problem product returned. We want to develop a long term relationship with you and will work with you to be sure you’re 100% satisfied.
- The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer.
- They do not represent endorsement by the owners of the artwork, designs or trademarks
- All prices and product information are subject to charge without notice.
Whan happens when I place an order?
Once you place your order, you’ll immediately receive an e-mail confirmation with your order ID number. If you are ordering an item in our catalog that does not require original artwork you are finished and can just wait to receive your products. If you have artwork you’d like us to use or work from to create new art, simply send your artwork to setups@recognitionexpress.com along with any additional production requests that you might have. Shortly thereafter (during business hours) you’ll receive an email from the Customer Care representative who will be taking personal care of your order. This promotional products expert will fully review your order, confirm dates and review your artwork.
Once all of the details are set, the next thing you’ll receive is an email containing an ‘e-proof’ showing your artwork on a mockup of the item(s) you’re purchasing. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements. Remember, nothing goes into production without your approval!
Yes. Click on the appropriate "Order Form" link below. That will open up a PDF Order Form you can fill out and submit online or print and fax back to us.
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